Frequently Asked Questions

What’s the difference between an Australian Stock Saddle and a Half Breed Saddle?

A half breed saddle is a mix between a western saddle and a stock saddle, therefore the half breed is more similar to western saddle in the seat and feel compared to the Aussie stock saddle. The cantle on a half breed saddle has the shape of a western saddle rather than a english/stock saddle rounded shape.

An Australian stock saddle on the other hand is a mix between a western saddle and a dressage saddle. It features the long large flaps (same as dressage saddles) but also has the large knee blocks and a deeper seat.

It all comes down to the riders preference but in general are half breed saddles more popular amongst western riders who are transitioning to an Australian saddle as there is not a huge difference in the position of the legs and seat. The traditional stock saddle on the other hand might be more suitable for an english rider that is trying a stock saddle as it still has the normal stirrup leathers and large solid flaps.

What is your Return Policy?

Our return policy allows you to return unused and undamaged items within 90 days of purchase. Any used saddles can be returned within 7 days. Returns are subject to a 10% restocking fee, and shipping fees are non-refundable. Please review our Returns & Exchanges page for detailed instructions on how to initiate a return. 

Do you offer international shipping?

Yes, we do offer international shipping. Please refer to our shipping information page for details on delivery times and costs to your specific location.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

Are your products covered by a warranty?

Yes, our products come with a limited warranty. Please check the warranty information provided with each product for specific details.

Can I cancel or modify my order after it has been placed?

Orders are processed quickly to ensure prompt delivery. If you need to make changes, please contact our customer support team as soon as possible. Once an order is shipped, it cannot be canceled or modified.

How do I contact customer support?

For any inquiries, concerns, or assistance, please reach out to our customer support team via the Contact Us page on our website or email us at support@saddlesnow.com.

Are there any promotions or discounts available?

Keep an eye on our website and subscribe to our newsletter for the latest promotions, discounts, and exclusive offers. Follow us on social media for updates on seasonal sales and special events.